Terms & Condition

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services listed on https://www.omaizakicart.com  (“Website”). By visiting our Website, or by ordering any Goods or Services from this Website, or by phone you agree that you have read and understand these Terms and Conditions and that you accept and agree to be bound by them.

We reserve the right to modify or update our Terms and Conditions at any time without prior notice. It is your responsibility to check for any changes in our Terms and Conditions.

A breach or violation by you of any of our Terms and Conditions will result in the immediate termination of provision of services to you without further reference to you.

1.0 Platform

1.1 Introduction

OMAIZAKI RESOURCES (M) SDN. BHD. (Registration No. 201201002683 (976208-V)) is a limited liability company incorporated and existing under the laws of Malaysia having business address at Oasis Square, A-9-05 & A-9-06 Capital 1, Jln PJU 1A/7, Oasis Ara Damansara, 47301 Petaling Jaya, Selangor (“the Company”), the owner and operator of https://www.omaizakicart.com (“ Omaizaki Cart”).

Omaizaki Cart provides a platform to enable the registered Customer to place, accept, conclude, manage and fulfil orders for the sale and purchase of Goods and/or Services online via this Website. 

1.2 Access & Use

Your access to, and use of the materials contained in, the platform is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the Platform Website (“Terms and Conditions”). By using Platform Website, you agree to be bound by these Terms and Conditions.

1.3 Update of Terms and Conditions

Omaizaki Cart reserve the rights to amend and/or update the Terms and Conditions without notice at any time. Your use of our Platform Website following such amend and/or update constitutes your agreement to be bound by the new Terms and Conditions.

1.4 Intellectual Property

The content of the Platform is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Platform Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Platform Website without written permission from Platform.

No licence is granted to you in these Terms and Conditions to use any trade mark of Platform.

1.5 Limitations

You may not use the Platform for any of the following purposes:

  • disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
  • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
  • gaining unauthorised access to other computer systems;
  • interfering with any other person’s use or enjoyment of the Platform;
  • breaching any laws concerning the use of public telecommunications networks;
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

  • any claim by any third party that the use of the Platform by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  • any claim by any third party that the use of the Platform by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
  • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Platform by you.

1.6 Availability of Platform

Although Platform aims to offer you the best service possible, the Platform makes no promise that the services at the Platform Website will meet your requirements. Platform cannot guarantee that the service will be fault free. If a fault occurs in the platform or service you should report it by email at hello@omaizakicart.com and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Platform may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. Platform will attempt to restore the service as soon as it reasonably can.

1.7 Platform’s liability

1.7.1 Website

  • We endeavour to ensure that the information on this Platform is correct and error-free at all times. Despite our best efforts, we do not warrant that the Platform will always be error-free and that the use of Platform will be fit for purpose, timely and that defects will be corrected, and that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Platform and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy. You must bear the risks associated with the use of the Internet.
  • We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, incompatibility, inadequacy, unsuitability, unreliability or inaccuracy, viruses or other contamination or destructive properties transmitted to you or your computer system via our Platform.
  • We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
  • To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Platform.

1.7.2 Goods

  • By accepting these Terms and Conditions, you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any Goods from Participating Retailers.
  • We disclaim any and all liability to you for the supply of the Delivery, Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services.
  • The products sold by the Participating Retailers are meant for private domestic and consumer use only. We shall not be liable for any indirect and consequential loss, damage or expense, including any direct or indirect loss such as loss of profits or income to you or third party, damage to the property, howsoever arising out of the use of the Platform or any Goods and Services purchased from us. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

1.7.3 Force Majeure

      • We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is beyond our control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, fire, thunderstorm, lightning flood, earthquake, typhoon, strike, pandemic or other natural disaster, impossibility of the use of railways, motor transport or public or private transport, impossibility of the use of public or private telecommunications network, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties (collectively “Event of Force Majeure”).
      • If we have contracted to provide identical or similar orders to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.

1.7.4 No Warranties

      • The Platform excludes all implied warranties, terms and conditions to the extent that is legally permitted. We shall not be liable for any loss of money, goodwill, reputation, indirect or consequential loss arising out of your use of our Platform and our Services.
      • All Goods description, services and material posted on the Platform is provided to you “as is” without warranty or conditions of any kind, express or implied or otherwise howsoever arising. The Platform assumes no responsibility for any error, inaccuracies or omissions whatsoever in the information on the Platform and under no circumstances will the Company be liable for any loss or damage by your reliance on the information obtained through the Platform. It shall be your own responsibility to evaluate the accuracy, completeness and usefulness of any information and the use of the Platform is solely at your own risk.
      • Goods image as seen on the Platform may slightly differ from the actual Goods that you receive. The Platform shall not be liable to you for any loss, damage, injury or expense, howsoever arising, out of or in connection with the use of the Products.

1.7.5 Indemnity

      • You shall indemnify the Company, its directors, officers, employees, agents and affiliates, Participating Retailers, from any and all third party claims, liability, damages and/or cost (including but not limited to legal fees) arising from your use of this Platform or breach of this Terms and Conditions and/or Agreement.

1.8 Customer Services & Complaints

If you have an order query, please e-mail us at hello@omaizakicart.com.

We take our customers’ complaints very seriously and aim at responding to your complaints as soon as possible. All complaints should be addressed to hello@omaizakicart.com.

1.9 General

1.9.1 Currency

All prices are in Malaysian Ringgit (MYR); Applicable taxes are included where indicated.

1.9.2 Assignment

We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or change any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.

1.9.3 Restriction to User

You are not allowed to use or launch any automated system or program in connection with our Website or App or its online ordering functionality.

You may not collect or harvest any personally identifiable information from the Website or App, use communication systems provided by the Website or App for any commercial solicitation purposes, solicit for any reason whatsoever any users of the Website or App with respect to their submissions to the Website or App, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the Website or App.

1.9.4 Relationship of the Parties

The Parties acknowledge and agree that the Services performed by Omaizaki Cart, its employees, agents or sub-contractor shall be as an independent contractor and that nothing in the Agreement shall be deemed to constitute a partnership, joint venture, agency relationship or otherwise between the parties.

1.9.5 Notices

Any notice which may be given by a Party under this Agreement shall be deemed to have been duly delivered if delivered by hand, ordinary post, or electronic mail to the address of the other Party as specified in this Agreement or any other address notified in writing to the other Party. Subject to any applicable local law provisions to the contrary, any such communication shall be deemed to have been made to the other Party, if delivered by:

1.9.6 Ordinary post, five (5) days from the date of posting;

  • Hand, on the date such delivery or transmission; and
  • Electronic mail, when the Party sending such communication receives confirmation if such delivery by electronic mail.
  • Entire Agreement

The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website or App, these Terms and Conditions shall prevail.

1.9.7 Severability

If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

1.9.8 Governing Law

These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of the courts of Malaysia.

1.9.9 Waiver

No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

1.9.10 Language

All dealings, correspondence and contacts between us shall be made or conducted in the English language. If the event a conflict between the English version and Malay version of the contents appear on the Website or App, the English version shall prevail.

1.9.11 Unreasonable Behaviour

We strive to ensure that all our employees, partners, business affiliates, Independent Contractor and/or Participating Retailers (“Team”) are treated with dignity and respect. If we have reasonable belief that you are involved in behaviours or actions towards our Team that we deem unacceptable (including but not limited to rude, abusive or aggressive manners of communication and threats to their physical state, property or reputation), we reserve the right to immediately cancel all of your current and future orders, terminate all communication with you and prohibit you from our services.

If we receive from you continuous and/or multiple requests that we deem unreasonable (i.e. requests for extension of promotion periods or demands for refunds without provision of proof), we reserve the right to terminate your Omaizaki Cart account and deny you access to our services.

1.9.12 Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.

If any of these Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

1.9.13 International Use

Platform makes no promise that materials on the Platform are appropriate or available for use in locations outside Malaysia, and accessing the Platform from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws.

1.9.14 Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Platform Website ignores this, Platform will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Platform shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

2.0 User

2.1 Registration & Account

To register with the PLATFORM Website, you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

2.2 User Information

Platform collects the details provided by you together with information we learn about you from your use of our service and your visit to Platform.

By using the Platform, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.

When using the Platform, you agree to provide us with the correct required information and warrant that:

  • the provided information is correct and complete and shall inform us immediately of any changes of the provided information;
  • the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment;
  • You are eighteen (18) years old and above; and
  • the Goods and/or Services is for your own consumption/use and strictly prohibited for resale.

2.3 Personal Data

Where we have requested information (such as your name, telephone number, address, email address and other information as required) from you for payment of your Order and to ensure Delivery of Goods and Services, you agree to provide accurate and complete information.

You authorize us to collect, use, store or otherwise process your personal information for the purpose stated in Clause 2.2, verifying your debit card, investigate complaints and suspected suspicious transaction, and improve service usage and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to receive offers and promotions from us or selected third parties or our affiliates from time to time where we believe that the services offered by us or such third parties may be of interest to you or where this is required by law or in order to provide the Delivery of Goods or Service to you.

2.4 Platform’s right to suspend or cancel your registration

The Platform may suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using PLATFORM Website.

The suspension or cancellation of your registration and your right to use Platform shall not affect either party’s rights or liabilities.

Paragraphs 1.4, 1.5 and 1. 7 of these Terms and Conditions shall survive the suspension or cancellation.

Product Terms & Conditions

2.5 General

These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts.

If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Platform makes the products available to you.

2.6 Product Prices

2.6.1 Total Bill

The Total Bill for Delivery, Goods or Services ordered, including delivery charges and other taxes and charges, will be displayed on the Platform when you complete your Order at your check out cart. We shall not supply the Goods to you until we have accepted your Order. Acceptance of your Order by Platform shall take place when you received our confirmation of order stating that we are accepting your Order.

2.6.2 Guided Price

All prices set by Omaizaki Cart listed on the Platform are guide prices only and are only approximate. We reserve the right to change these prices at any time. Prices are inclusive of the relevant taxes imposed by the Malaysian government (if applicable), delivery charges and our Service Fees. We also reserve the right to alter the Goods or Services available for sale on the Website, and/or discontinue any Goods or Services at any time.

2.6.3 Price Difference

Your Total Bill may be varied from the guide price initially displayed on the Platform when you placed your Order. This difference of price can be due to one or more of the following reasons:

  • Weighed products – We cannot guarantee that you will get the exact weight as displayed on the Platform when you ordered for your items. You will be paying for the item based on the weight determined upon completion of your order’s shopping and dispatching.
  • Replacements – When the original item you ordered is unavailable at the Premises, we may instead deliver you a replacement item that you can choose to accept or decline. If you accept the replacement item, you will be charged on its full price instead of the price of your original item.
  • Changing market prices – The prices at the Market and/or Supplier may vary on a daily basis and the final price charged to you is subject to our discretion. Unless otherwise communicated, the price of the item you will be paying will be the price as stated on the Platform on the day you ordered. This price is stated in your Order confirmation email. Should price changes be required, we will endeavour to communicate this with you before the completion of your Order.
  • Technical errors – Should pricing discrepancies due to technical errors occur, we reserve the right to amend your Order and/or your Total Bill. We will endeavour to communicate with you regarding such price changes before the completion of your Order.

If you are dissatisfied with the pricing differences of your items that resulted from the reasons stated in clause 3.2.3, you are entitled to reject the items upon delivery. You will not be charged for any item that you did not accept. As consideration for the provision of the Services by Platform, the Price for the provision of the Services shall comprise of the service fee which may be subjected to changes from time to time by Platform without prior notice;

When requesting goods by weight, Platform reserves the right to supply goods with a weight difference. However, Platform shall make every effort to ensure the weight difference is minimal and as close to Customer’s request.

The cost of the services is not included in the price of the goods. The information about the cost of the services is available on the Platform once the Customer books a delivery slot.

2.7 Payment

2.7.1 Mode of Payment

Full payment must be made for all Goods dispatched and Services provided.

Payment can be made by: (i) Online Banking; or (ii) Online payment via debit card. Full payment card authorisation for the amount corresponding to the total price of goods (including service charges) that the Customer has requested shall be made on the day order are made by the Customer.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

2.7.2 Payment by debit cards

If you choose online payment, you must provide your payment details before your Order is delivered. To ensure that shopping online is secure, your debit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the Internet. Your card issuer may also conduct security checks to confirm it is you placing the Order.

You agree that for debit card payments and / or the adding of new cards on your profile, we will authorize a small sum for card verification purposes. You will not be charged for this amount.

You agree that by saving your card details on any of our platforms you are allowing us to make recurring charges to your card. These charges are made without you needing to insert security one time pins (OTP).

If you choose to pay by debit card, your card will be charged at Checkout. Upon delivery,

  • If your Total Bill amount is higher than the amount charged during Checkout, your debit card will be charged a second time via recurring charges for the balance between your Checkout amount and final Total Bill. Some banks may send a notification regarding a second charge. If your debit card transaction is declined for this second charge, we will request for the additional amount in the form of cash on delivery; and
  • If your final Total Bill amount is lower than the amount paid during Checkout, the balance will be refunded in accordance with your bank’s standard practices; and
  • If your Total Bill amount is the same as the amount during Checkout, no additional charges or refunds will be processed. Your bank will update the final charge on your statement accordingly after delivery.

In the event of failed debit card payment, our Total Bill must be made via cash on delivery. Failure to pay with cash on delivery will result in the cancellation of your Order and your items will be returned to the store.

2.7.3 Electronic Receipt

We do not provide physical receipts for your Order.

A digital order confirmation and payment receipt (after payment made) will be emailed to you upon completion of your Order. If you require an official tax invoice, you may reach out to our customer service department.

2.8 Availability

The availability of the goods presented on the Platform depends on stock in our Premise and/or Warehouse and the Platform does not guarantee the availability of goods.

In order to ensure that goods are available to all customers, Platform has the right to set maximum limits in advance for the purchase of individual items by a single Customer. For example, if the Customer makes an order of 10 bottles of chilli sauce, if the stock is low, we may only deliver 5 bottles.

If the goods requested by the Customer are unavailable due to factors beyond Platform’s control, the Platform shall proceed to refund the total price of such product(s), net of discount according to clause 3.8.2 hereinbelow.

Our representative will inform you about the un-availability or exceeded the maximum or restricted limit of the product.

2.9 Acceptance

There will be no contract of any kind between the Customer and Platform unless and until Platform actually dispatches the goods to Customer. Customer’s order is an offer to buy from Platform. Nothing that Platform does or says will amount to any acceptance of that offer until Platform actually dispatches the goods to Customer. At any point up until then, Platform may decline to supply the goods to Customer without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between Platform and Customer, and Customer will be charged for the goods.

2.10 Delivery

Omaizaki Cart may employ Independent Contractor to ensure delivery of Goods and Services.

Your Goods will be delivered to the delivery address you provided in the checkout cart of our Platform. Platform will deliver Customer’s order to the main entrance of the delivery address. For high rise building, this means the main lobby or similar publicly-accessible area. For housing area, with guarded entrance, please notify the guardhouse to allow our delivery partner to enter.

The Platform always reserves the right to deliver only to the main entrance of the delivery address. With your express consent, you may request our rider to deliver your Goods to the particular floor of your delivery address or into your kitchen or living space at your own risk.

2.10.1 Delivery Area

The Platform service is available in selected areas. To check whether we deliver in your area, go to our delivery area section to find out where we deliver.

Omaizaki Cart delivery service is available in selected areas with specific stores available in the area. You are advised to check the Platform on the designated delivery area prior to your placement of any Order. We shall reserve our rights to inform you earlier and to cancel your Order if we are unable to deliver to your location.

Customers are not allowed to change delivery address after the Order is confirmed. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation.

At the time of Delivery of Goods, you must ensure adequate arrangements, including access where necessary, are in place for the safe delivery of such Goods.

We or our delivery partner shall not be held liable for any loss, damage, cost or expense incurred to such Goods or premise, due to:

  • your failure to provide adequate access or arrangements for delivery;
  • at your request to complete the delivery procedure due to your absence whereby leaving the Goods at your doorsteps, lobby, guardhouse or designated recipient;
  • your request to deliver the Goods to the Delivery Address.

2.10.2 Delivery Time

We will take great care to ensure that delivery is done in the timeframe selected in the Platform.

Delivery periods quoted at the time of ordering are approximate only and may vary. We shall not guarantee that you will be able to choose the delivery period you desire. Such inaccessibility of delivery periods will be indicated by the Platform. The delivery time shall be between 10am to 6pm of each delivery day.

Whilst we make every effort to deliver all Customer goods in the agreed time, Platform will not be liable if it fails to do so in part or in full due to circumstances beyond its control.

Delivery may not be available during rain or severe weather condition. Neither Omaizaki Cart, the Independent Contractor nor the Participating Retailer shall be held liable for any losses, liabilities, costs, damages charges or expenses arising out of any delay, postponed or cancelled delivery.

If the Goods are not delivered or unavailable to deliver within the selected timeframe (except weather condition), or for any other inquiry regarding delivery, our customer service department will contact you to arrange alternative delivery period. 

2.10.3 Delivery Charges

The delivery charges may vary depending on the demand. Furthermore, the delivery charges may increase depending on the distance from our or our Partner’s Premise and/or Warehouse to your Delivery Address.

2.10.4 Failed Delivery

Our riders will only wait for ten (10) minutes once they arrive at your selected delivery address. If you are unable to collect your Goods and/or refuse/delay/fail to respond to our communications regarding Goods collection within this time-frame, the Order will be classified as a ‘failed delivery’ and the rider will return to the our Premises and/or Warehouse with all the items. Service fee and delivery charges are still applicable and chargeable.

(i) If you fail to accept delivery of the Goods delivered to you, during the time of delivery; or (ii) if we are unable to deliver at the selected delivery period due to your failure to provide sufficient and/or appropriate instructions, then such Goods shall be deemed delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and any other cost or expense that we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

In such cases, we always reserve the right to cancel your Order and/or have your items sent back to the store.

2.10.5 Recipient

All goods must be received by an adult aged 18 years or over. If the delivery partner has doubt over the age of the person receiving the goods, he is entitled to ask such person to show an identity card to prove his/her age. If the recipient is found to be below eighteen (18) years old or twenty one (21) years old (for age-restricted item) or failed to produce identity card, our rider shall not hand over the Goods to the recipient and to return the Goods to the Platform.

2.11 Risk of Goods

All risk in the Goods shall pass to you upon acceptance of delivery of the Goods.

2.12 Return And Refund policy

2.12.1 Inspection of Goods Upon Delivery

You are advised to check, inspect and examine your items upon delivery. Our delivery partner will assist you in this process.

You are entitled to reject items that you deem unacceptable by hand any item back to the delivery partner at the time of delivery for a refund. The Platform reserve the rights to approve or disapprove your request and our decision is final. The total price of all such rejected items will be deducted from your Total Bill upon approval from the Platform management, net of discount.

Please note that we shall allow you to reject the Goods at the time of delivery only. Any request for rejection of Goods or refund made after the delivery shall be invalid and shall not be processed by the Platform

If you are dissatisfied with the items delivered or are unable to receive the items you ordered, we will not proceed with a redelivery of your desired items or aid you in exchanging your items free of charge. In such cases, you may proceed with making a separate order that includes your desired items.

For the avoidance of doubt, this provision does not affect the rights of the Customer for non-acceptance of substituted goods.

2.12.2 Refund of money

We shall review your claim at our sole discretion.

After being approved by our management, such refund shall be made by bank transfer to your Bank Account in accordance to the payment method for the sum equivalent to the price of the product(s), net of discount, on the next working day.

We will notify you via email on the approval of refund and you are advised to check with your issuer bank on the status of refund (each issuer bank will have different time period to reflect the refund sum in the bank account/ statement).

2.12.3 Cancellation

Customer can cancel or change any of Customer’s current orders up to 9pm on the day before the shopping is due to be delivered (“Cut Off Time”). No cancellation will be honoured after this Cut Off Time.

If in an emergency, the Customer needs to cancel the order after this time, Customer may contact Customer Services and we will try our best to help.

All approved cancellation will be compensated by refund to the customer’s bank account.

Please note that orders cannot be cancelled by email.

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